At Austin's Auto Advantage, we take pride in offering the best customer experience to Safford, AZ, Clifton, AZ and Willcox, AZ. We strive to provide our customers with the best experience possible each visit.
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801 W. Thatcher Blvd. Safford, AZ 85546 Phone: (928) 428-7557
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Took my car to get an oil change and tire rotation i paid for both when done and then the owner tells me as i am walking out i need new tires after i just paid for a tire rotation. I'm not sure why he charged me if i need new tires anyway and he wouldn't make it right cause they did the tire rotation. i will not go back for any services!! it's common curtesy to call and say hey your tires are bad not "still rotate them and charge then offer expensive tires i saved about $300 going to WES IN PIMA for tires! Don't waste your time!!
Business reply to this review:
Well its unfortunate that you weren't happy with your experience. We scheduled according to what you had asked for and your tires were @ 4/32 is when we start recommending tires. I had spoke with you at my terminal Mellissa about your tires and also told you that if you came back and purchased tires within 30 days I would refund the cost of services on the Rotation Only you had requested. You called me a few days later and said that your father went and purchased tires for you and that you didn't know anything about it but you still wanted your $30 or you would no longer do business with us. In reality there are some bad business's out there but for every business there are more bad customers. You should be ashamed of yourself for blasting us on here like this especially for the many years of service we have provided along with the many discounts we have given you. Or when you didn't have the money to pay for your work and we carried your ticket for over 2 months until you could afford it that way you still had your vehicle. So hopefully another shop will help you the way we have. Here is a link to our inspection btw https://2un.me/syzpgegb.
Had horrible service at Austins!!!!! It took them 9.5 hours for 4 tires and front end alignment!!!! Place is totally disorganized!!!! save yourself a headache and go somewhere else!!!
It's unfortunate you had a bad experience, that is a long time for a set of tires and alignment, actually longer than a regular work day. Its really odd that we do not have any Jay's in our database either???
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